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WOP for the Da Nang Water Supply and Sewerage Company

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WaterLinks has commenced work on a water operator partnership between Da Nang Water Supply Joint Stock Company (DAWACO)  of Viet Nam and Manila Water Company Inc through its subsidiary, Manila Water Asia Pacific Pte Ltd (MWAP). A team comprising Mai Flor, Executive Director, and Yolanda Gomez, Program Specialist, visited Da Nang from 7-11 October 2019. MWAP was represented by Mr. Noriel Catipon and Mr. Cao Tran Kao.

DAWACO is a key urban water utility in Viet Nam; it has received considerable support from the Asian Development Bank, and Vitens Evides International, among others. See

Based on its request for further support, GWOPA asked WaterLinks to design and implement the WOP; the program is being funded by OFID and will be implemented over the next 20 months till April 2021.

The October 2019 diagnostic visit aimed to:

  • Introduce the partners

  • Undertake a participatory diagnosis of DAWACOs operations, practices, approaches and current levels of operational efficiency

  • Identify short- and medium-term actions, and

  • Develop short-term action plans and identify components of a medium-term Sustainable Improvement Plan (whose framework has been developed by GWOPA)


The mission was a combination of workshops, field visits, and focus group discussions to assess the current situation of DAWACO. Upon conclusion, the partners identified and agreed to work on the following:

  • Non-Revenue Water Management

  • Customer Services

  • Asset Management

  • Human Resources Management


Plans for activities under each of the four (4) Working Areas are now being finalized following the  Sustainable Improvement Plan framework .

The mission met its objectives and believe that the groundwork has been laid for a substantive WOP that will further improve DAWACO’s capabilities to deliver quality water and sewerage services. DAWACO’s management, and technical staff, took an active part in the discussions and readily shared the data needed to make accurate diagnoses. Mr. Ninh Buitho and Ms. My Dung , the designated WOP Focal Persons, did a particularly commendable job in assisting the partners.

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