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WaterLinks has new WOPs: KWASA, Bangladesh and PDAM  Surya Sembada  Kota Surabaya, Indonesia


The third WOP, under the recently signed agreement between GWOPA and WaterLinks, is being facilitated by WaterLinks in Khulna, Bangladesh. The Khulna Water Supply and Sewerage Authority (KWASA) will be mentored by PDAM Surya Sembada Kota Surabaya of Indonesia. The WOP will be implemented over 22 months.


Khulna is the fourth largest city in Bangladesh with a population of about 1.3 million. It is a river port city, that is served by Mongla seaport. Several light industries are situated in Khulna Division. The city is increasingly being used as a gateway to the Sunderbans, home to the famed Bengal Tiger, and to the world’s largest and most diverse mangrove forest.


KWASA was established in 2008 and is responsible for water and sanitation services in the Khulna urban area. It produces about 60 million liters of water per day supplied through a piped network, and another 60 million liters through about 10,000 hand tube wells. The population covered is about 0.7 million and there are plans to expand the service area with funding from international agencies.


A combined mission of WaterLinks and PDAM Surya Sembada Kota Surabaya, undertook a diagnostic visit to Khulna from 1-5 December 2019. The team comprised Mai Flor, Executive Director, and Yolanda Gomez, WOP Facilitator. PDAM Kota Surabaya was represented by Alvin Papatria, Chief Finance Officer, and Melven Katamsi, Chief, Planning and Research Department.

The diagnostic assessment revealed that KWASA needed to focus on:


1. Non-Revenue Water Management (DMA Operations and Management)

2. Customer Accounts Management

3. Information Technology (IT)


The partners agreed to work on these areas and activity plans are being drawn up in line with the Sustainable Improvement Plan  framework.  An assignment list for KWASA technical staff was provided by the mentors to serve as inputs for the mentee visit to Surabaya scheduled for April 2020.


As in the case of Chattogram, significant external assistance is in the works for Khulna. The WaterLinks-facilitated WOP will complement this assistance and contribute to higher operating standards for KWASA. The mission was provided outstanding support by KWASA staff led by Engr. Mohammad Abdullah, the Managing Director of KWASA.

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