The WaterLinks Awards, instituted in 2010, recognize outstanding improvements in operational efficiency as a result of a WOP. The Awards are in two categories: (1) for outstanding achievement based on outcomes and impacts – given to WOPs that have achieved tangible outputs in terms of expanded or improved service delivery; and (2) for scale up and replication of service delivery – given to WOPs that clearly demonstrate scale up and replication initiatives.

Winner of the WaterLinks Awards for Outcomes and Impacts

The 2015 awardee for the category of outstanding achievement based on outcomes and impacts, was the WOP between Nepal’s Department of Water Supply and Sewerage (DWSS) specifically its Central Human Resource Development Unit (CHRDU) and the Lekhnath Small Town Water Supply and Users Committee (LSTWSSUC), and Maynilad Water Services through the Maynilad Water Academy.

WaterLinks Award

The WOP, funded by the Asian Development Bank, began in December 2012, and focused on building the capacity of CHRDU to provide professional advice to Nepal’s water operators on the subject of water loss management. The WOP also focused on building the capacity of LSTWSSUC to manage non-revenue water, leak detection, and meter management.

The World Health Organization (WHO) of Nepal was also involved in the WOP and assisted DWSS in water quality management and water safety plan implementation. WHO assisted in the improvement of the water laboratory of DWSS by providing additional water testing equipment and training on water sampling and monitoring.

At WOP completion, the CHRDU was transformed into the National Water Supply and Sanitation Training Center (NWSSTC) and it was able to obtain the ISO 9001 certification for Quality Management System, the first agency in Nepal to do so. Maynilad provided technical advice on the restructuring of the Center’s organizational set-up, cataloguing the WASH resource materials and refences, improvement of the mini water laboratory, setting up of water meter test bench, and the physical improvement of the Center. Moreover, under this new set up, the NWSSTC was given the additional responsibility by the government of Nepal to perform all academic research, innovation and external training activities in the water, sanitation and hygiene sector.

In respect of NRW management, 10 DMAs were established and operationalized in Lekhnath and a water meter management policy was put in place. LSTWSSUC was able to reduce NRW by 6% resulting in the recovery of 42,500 cu.m. of water per year. Training on NRW management is now being conducted at Lekhnath and at the NWSSTC, thus cascading NRW management learning to grassroots level.

With technical guidance from Maynilad and assistance from WHO, LSTWSSUC has improved its water testing laboratory, and acquired equipment necessary to regularly test water at established water sampling points including the development of a local water quality testing protocol and its regular monitoring. Results of monthly water quality testing are displayed in prominent areas in the community for general information.

Winner of the WaterLinks Award for Scale Up and Replication

For the category of scale up and replication, the award was given to the WOP between PDAM KOTA Denpasar of Bali, Indonesia and Ranhill Water Utilities of Malaysia for its work on NRW management and expanding services by connecting poor households to the water supply system.

USAID’s WaterLinks Alliance Program funded the WOP, which was facilitated by WaterLinks with support from PERPAMSI, the leading water services association in Indonesia. The WOP led to the creation of a NRW Control Department with an Active Leak Detection Team, provided with the appropriate training and equipment to manage NRW. With guidance and teaching provided by Ranhill, PDAM Kota Denpasar was able to successfully establish three pilot DMAs, managed pressure in these areas, engaged in active leakage management, and continues to monitor NRW in these areas.

A unique feature of this WOP was the partnership with Borouge, a leading provider of chemical and innovative plastic solutions. Brokered by WaterLinks, PDAM Kota Denpasar received a US$ 35,000 grant from Borouge enabling it to replace 2.8 kilometers of pipelines resulting in the provision of water services to 600 households benefitting 3,000 people in Serangan, a coastal community in Bali, Indonesia.

With the WOP’s impressive results, the local government of Denpasar has provided the PDAM with the budget to replicate the activities and establish six more DMAs in the coming year.

WaterLinks Awards

Congratulations to the previous winners of the WaterLinks Award!

WaterLinks presented the first WaterLinks awards at the 2010 WaterLinks Forum in Manila, Philippines, on May 4, 2010, to recognize the outstanding achievements of water operator partnerships (WOPs). Mr. Kenzo Hiroki, Director for Infrastructure of Japan’s Cabinet Office, presented the award on behalf of the awards evaluation panel.

PDAM Tirtanadi of Medan, Indonesia, and Indah Water Konsortium of Malaysia were recipients of the Outcome Award for successfully increasing demand for sewage services and expanding access.

Davao City Water District of the Philippines and Ranhill Utilities of Malaysia received the WaterLinks Award for Scale-Up and Replication for reducing water losses in Davao and sharing their experiences with other utilities in the Philippines.