Two Ranhill operation managers undertook preliminary assessment of the Nakorn Nayok waterworks, interacting with its operations staff and understanding its water production and distribution processes. Upon observing the raw water source, treatment plant processes, distribution lines, and current water sampling and recording practices, they provided a list of recommendations and action items for input into the joint twinning work plan. Ranhill and PWA sign Memorandum of Understanding to partner and implement the joint work plan. Ranhill agreed to proved technical assistance on improving water quality management with the Nakorn Nayok waterworks as a pilot. Activities will include sharing of best practices and training on water sampling procedures, data analysis, treatment system optimization, and residual chlorine maintenance. PWA agreed to make necessary capital and human investments to ensure safe water quality for its customers.