Facilitated by USAID, two Ranhill key personnel visited Surabaya to assess the existing water supply operations and distribution systems, prepare recommendations to better manage pressure, and participate in initial discussions on the twinning partnership’s objective, expected results, and required resources. USAID moderated discussions to confirm the goal of the twinning, define duration, and determine inputs needed to achieve the goal. At the end of the visit, Ranhill gathered information on the supply pipelines, pressure monitoring practices and results, and developed preliminary action plan to improve pressure distribution, forming the basis for a 9-month joint work plan.