WaterLinks through USAID facilitated a partnership between the Metropolitan Waterworks and Sewerage System (MWSS) in Manila, Philippines, and both the Municipality of Yancheng, China and the city's concessionaire, China Water Company, to develop a participatory approach to monitor and evaluate the utility's performance. MWSS shared its Public Assessment of Water Systems (PAWS) approach that it developed in partnership with the University of the Philippines to provide service providers with valuable feedback on operational and business planning while increasing consumer involvement and public awareness. The partnership focused on: (1) demonstrating the importance of aligning service delivery goals with customer demand and preferences using a sustained feedback mechanism; (2) increasing Yancheng's capacity to establish a customer feedback system including immediate application and roll-out; and (3) motivating key stakeholders in Yancheng to actively participate in improving water service delivery.

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