From 2007 to 2008 USAID facilitated a twinning partnership between Indah Water Konsortium of Malaysia (IWK) and the Urban Environmental Company (URENCO) of Halong City, Vietnam, the city's wastewater treatment plan operator. Consultations between USAID and URENCO revealed that URENCO's staff needed additional training to operate and maintain its Bai Chay centralized wastewater treatment and interceptor sewer system. IWK then developed and administered a series of trainings on treatment system optimization and preventative maintenance. At the conclusion of the partnership URENCO reported a 25% increase in contaminant removal resulting from better system optimization practices suggested by IWK. URENCO also plans to apply the O&M procedures co-developed by IWK for its second treatment plant.

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