The Los Angeles Department of Water and Power (DWP) conducted a training for the water provider from Shenzhen, China, March 22-23, 2010, on operation their newly established customer feedback services system.  This training concluded a one-year twinning partnership which assisted Shenzhen to develop a customer service system that links customer feedback on water quality to service delivery improvements.  Key outcomes included establishing a 24/7 customer service team, creating a single support telephone hotline for all customer complaints, and developing a new software system to handle customer input.  USAID supported this WaterLinks twinning partnership through its ECO-Asia Water and Sanitation program