From August 11-14, 2009, 5 delegates from Surabaya’s water company in Indonesia took part in a technical visit to Ranhill Utilities in Johor, Malaysia, to support Surabaya’s efforts to provide a continuous supply of water. During the visit, Ranhill experts highlighted their field techniques to manage water supply pressure and conducted a short training on pressure data analysis and zone isolation. The utilities also jointly finalized an action plan to increase water pressure and thus enable continuous supply in a pilot service area in Surabaya. Through the partnership with Ranhill, Surabaya will be able to improve water supply service to 4,400 households in 2009.