On October 13-14, 2008, Yancheng China Water Company (YCWC) and Manila’s Metropolitan Waterworks and Sewerage System (MWSS) signed a Letter of Intent to establish a twinning partnership to create a new customer feedback system at YCWC to monitor water utility performance. Facilitated by the WaterLinks utility twinning network, this partnership will enable YCWC to adopt an innovative system developed and operated by MWSS over the last 8 years. YCWC plans to implement the MWSS model and share its lessons learned with other water utilities in China.