MWSS hosted YCWC from December 8 to 12 in Manila, Philippines for a hands-on training on developing a customer feedback system known as the Public Assessment of Water Services (PAWS) program. The trainees observed enumerators for MWSS as they conducted field interviews, and watched laboratory simulations showcasing various systems being used for the PAWS program. The delegation also visited the water treatment facilities of MWSS and a customer call center. On their return to China, the trainees will design their own customer survey form, which will be reviewed by MWSS and finalized during additional training scheduled for March in China.